In March 2010, we asked you how we could be better. You told us, and we’ve heard you!
The five areas that were of most concern were:
Equipment in the Fitness Centre • Cleanliness of the facility • Prices • The Pool
Equipment in the Fitness Centre
Space: Due to our space restrictions in 2010, we have moved equipment closer together in order to accommodate our customers. The distance between equipment is now comparable to the standard spacing found in most facilities, which was unnecessary when we had the luxury of more space.
Variety: The selection of equipment that would be available during 2010 was carefully chosen after a study of usage patterns and a consultation with over 50 customers.
Cleanliness
Some concerns were dusty floors, wet towels, insufficient spray bottles, and general lack of cleanliness. The following steps have been taken:
- Extra custodial staff are on duty
- Additional spray bottles have been distributed
- Towel rotation has been increased significantly
Several customers have felt that with reduced space in the facility, the price of admission should likewise be reduced. However, many customers have not had their routine disrupted at all by the closure. Neverthelsess, we have offered a number of options (including temporary membership suspension) to anyone who felt they were not getting the value they wanted at Talisman Centre in 2010.
The Pool
In response to your feedback, the following measures have been taken:
- Additional tables on the pool deck by the showers
- Towel/clothing hooks near showers and beside hot tubThe dry (no-shower) change rooms are checked more frequently, and mopped if needed
- Hair dryer added to the women’s change room
Thank you for your feedback! Keep telling us how we can serve you better!
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